Privacy Policy

Privacy Policy

Last updated: October 2025

At MC Equine, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in-store or online.

By using our website or services, you agree to the terms of this Privacy Policy.

MC Equine is a family-owned equestrian business based in Mount Gambier, South Australia. We sell grooming supplies, feed, supplements, rider apparel, and tack through our store and online shop.

If you have any questions about this policy, please contact us at:
📧 orders@mcequine.com.au
📞 08 8723 4562
📍 14 Calula Drive, Mount Gambier SA 5290

We collect personal information that helps us provide our products and services, including:

• Your name, email address, phone number, and postal address
• Payment details when making purchases (processed securely through third-party providers)
• Account login details if you create an online account
• Order history and communication preferences
• Device and usage information such as browser type, IP address, and pages visited (collected via cookies and analytics tools)

We only collect personal information that is reasonably necessary for our business activities.

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about purchases, promotions, or updates
• Improve our website, products, and customer experience
• Respond to enquiries or support requests
• Comply with legal obligations and prevent fraud

You may choose to opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We respect your privacy and will never sell or rent your personal information.
We may share limited information with trusted third parties who assist us in operating our business, such as:

• Payment processors (e.g., PayPal, Afterpay, or credit card gateways)
• Shipping and courier companies
• IT and website hosting providers

These third parties only have access to the information needed to perform their services and are required to keep it confidential.

Our website uses cookies to improve your browsing experience and analyse traffic. Cookies are small files stored on your device that help us recognise your preferences and improve site functionality.

You can disable cookies through your browser settings, but some features of our site may not function properly without them.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
All online payments are processed through secure, encrypted payment gateways, and we do not store full credit card details on our servers.

You may request access to, or correction of, your personal information held by us at any time by contacting orders@mcequine.com.au. We will respond to your request promptly, as required by law.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our website after changes are made indicates your acceptance of the revised policy.