Shipping & Payment Info

Delivery Options

We offer tracked Standard and Express AusPost Parcel Delivery throughout Australia.

Shopping locally? Opt for our Local Pickup option.

Pick up available only during store opening hours.

Our Policies

Returns & Exchange Policy

We want you to lovE your purchase from MC Equine. If you’re not completely satisfied, we’re here to help. Please review the following terms before initiating a return or exchange:

Return Timeframe

Items may be returned within 30 days of the original purchase date.

Refunds & Store Credit

Eligible items may be returned for a full store credit or a refund less a re-stocking fee and freight charges. The re-stocking fee helps cover handling, inspection, and repackaging costs.

Item Condition

All returned items must be:

Unused and unworn
In original condition
Have all tags still attached

Returns that do not meet these requirements may be declined.

Exclusions – Items Not Eligible for Return

Sale, discounted or seconds items are final sale and cannot be returned or exchanged.
Please read our descriptions carefully prior to purchasing.
For hygienic reasons, we cannot accept returns or exchanges on: Socks, Hair nets
Other personal items as specified

Exchanges

Exchanges are available for the same item in a different size or colour, provided:

The items are of equal value
The requested item is in stock
Damaged or Incorrect Items

If you receive an incorrect, faulty, or damaged item, please contact our customer service team within 7 days of delivery so we can resolve the issue promptly.

General wear and tear or damage resulting from misuse or neglect is not considered a product fault.

Processing Time

Please allow up to 5–7 business days once we have received the item for us to inspect and process your return once it arrives at our facility.

Postage & Liability

Customers are responsible for all return postage costs on change-of-mind returns. We will cover postage on returns of any incorrect or faulty items.

We strongly recommend using a trackable shipping method for your return.

Once your parcel is lodged with Australia Post or another postage carrier, MC Equine is no longer responsible for any loss, delays, or damage during transit.

Start a Return or Exchange

To begin the return or exchange process, please email our friendly team via orders@mcequine.com.au and follow the details provided.

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