Return Policy

MC Equine Returns Summary

Return Timeframe

• Items must be returned within 30 days of the original purchase date.
• Requests made after 30 days may not be accepted.

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Conditions for Eligible Returns

To qualify for a return, items must be:

• Unused and unworn
• In original condition
• With all original tags attached
• In original packaging (where applicable)

Returns that do not meet these requirements may be declined or returned at the customer’s expense.

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Refunds & Store Credit

• Eligible items can be returned for a store credit or a refund, less a re-stocking fee and freight charges.
• The re-stocking fee helps cover handling, inspection, and repackaging costs.
• Refunds are issued to the original payment method once the return has been processed.

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Exchanges

Exchanges are available for the same product in a different size or colour, provided that:

• The replacement item is in stock, and
• The items are of equal value.

If the requested item is unavailable, a store credit or refund (less applicable fees) will be offered instead.

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Items Not Eligible for Return or Exchange

For hygiene, safety, or policy reasons, the following items cannot be returned or exchanged:

• Socks
• Hair nets
• Other personal items as specified
• Sale, discounted, or seconds items
• Equipment used on animals (for hygiene reasons)

Please read all product descriptions carefully before purchasing.

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Damaged or Incorrect Items

• If you receive a faulty, incorrect, or damaged item, please contact our team within 7 days of delivery at orders@mcequine.com.au
• MC Equine will cover return postage on verified faulty or incorrect items.
• General wear, tear, or damage from misuse or neglect is not considered a product fault.

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Processing Time

• Once we receive your return, please allow 5–7 business days for inspection and processing.
• You’ll be notified via email once your return or exchange has been completed.

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Return Postage & Liability

• Customers are responsible for all postage costs on change-of-mind returns.
• We strongly recommend using a trackable shipping service.
• MC Equine is not liable for parcels lost or damaged in transit when being returned.

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How to Start a Return

To initiate a return or exchange, please email our team at orders@mcequine.com.au with your:

1. Order number
2. Item(s) you wish to return
3. Reason for return
4. Photos (if applicable for faulty or incorrect items)

We’ll reply with next steps and return instructions.